GEM College of International Business
Gem College of International Business // Qualifications // Training and Assessment // Diploma of International Education Services TAE50310

TAE50310 Diploma of International Education Services (Release 3)


Online and/or Blended Delivery

Diploma in International Education Services (Release 3).

Training Package
TAE10 Training and Education Package (Release 3.4).

GEM Online Campus 
The Learner is provided with User Name and Password to the GEM Online Campus, which enables access to the interactive Online Screen Guide; the Learner Guide (pdf); the Assessment Guide; and the Quick Reference Guide.

Blended Delivery
Study via face to face intensives; supported by Learner Guide, Assessment Guide; Online Seminars.

Time Commitment 
Nominal minimum hours of study plus individual research and on the job application is 1,200 - 2,400 hours (normally over a period of 12 - 24 months); OR approximately 10 hours research and study per week (face-to-face/online) for 12 months from commencement.  During the balance of the time, learners will be engaged in work-based/simulated work-based (portfolio building) activities, assessments.


Course Overview

Course Description
This qualification reflects the roles of individuals working in international education administration who apply a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

International education work contexts include international onshore education, transnational offshore education, international projects, and exchange or study abroad programs.  A range of public and private education sectors and organisations provide international education.  Sectors include higher education, vocational education and training, schools, English language intensive courses for overseas students (ELICOS), and preparatory courses (foundation, bridging and enabling).

Career Opportunities/Vocational Outcomes
This qualification may apply to people who are working in an international environment in the provision of educational services.



Assistance might be available for this qualification:

State Government funding/subsidies may be available within your state.  Please check with your GEM representative if you require clarity in this regard.

Your tuition fee includes:-

  • Access to GEM Online Campus – and interactive Onscreen Guides
  • Learner Guide for each Unit (pdf)
  • Assessment Guide for each Unit (pdf)
  • All essential reference materials.
  • Additional Reference materials may be requested, to further enhance your learning, and these will attract an additional charge.
  • Contact our Administration Centre on (08) 8342 3316 for more information and payment options.
  • Fees, charges and course offerings are subject to change.

This fee can be paid using EFTPOS, Visa, MasterCard, cheque, money order or purchase order.

A limited number of Partial Scholarships are offered within Australia annually.  A limited number of Offshore Scholarships are offered annually.  See Application for Consideration for Scholarship.

Course Fees:  $14,999


There are assessments tasks for every Performance Criteria built into every Unit of Competency.  You will not be assessed until you indicate that you are prepared for assessment.  You will be given at least one-week’s notice by your Tutor or Facilitator for any assessment being organised by the Assessor.  You must have submitted your portfolio of evidence prior to the actual assessment date, or bring it with you to the assessment.  If face to face assessment is being undertaken you must attend.  If you are sick, a phone call is required to advise of your absence.  Otherwise, a doctor’s certificate will be necessary for an alternative date to be set for the assessment.  For more information on assessment, refer to your ‘Course Information Guide’ for this Unit, and/or for additional information, which is available on the GEM website.

If you do not have a workplace that is suitable for you to demonstrate your competence on the job, GEM College of International Business may be able to provide customised, flexible or on-the-job options for this course.  Contact your Tutor or Facilitator for further information to discuss your needs.

Reasonable adjustment
If you have a permanent or temporary condition that may prevent you successfully completing the assessment task(s) you should immediately discuss this with your Tutor or Facilitator, about a ‘reasonable adjustment’.  This is the adjustment of the way in which you are to be assessed to take into account your condition.  This may include providing additional time, or a support person.  While assessment tasks may be changed to suit your condition, the actual performance criteria cannot be altered.

Recognition of Prior Learning and Current Competency
GEM College of International Business recognises skills gained through previous studies, the workplace and life experience which may allow you to complete your qualification more quickly than the nominated minimal hours.

You may be entitled to recognition that will exempt you from one or more Units of Competency.  Where you can provide evidence of competency in all Units in a given qualification, you will be required to complete a major project, to demonstrate your ability to provide current application of those competencies across a range of sectors, or with regards to a range of contingencies.

If you are granted RPL the target unit will be reported on your Academic Transcript advanced standing.  No gradings are provided for Units granted under RPL arrangements.

You must enrol in all Units of Competency and apply for an exemption by completing a form.  Attendance at class, or Online is necessary until any relevant exemption is granted.

For further information please contact the Quality Control Officer on (08) 8342 3316.


Grievances and Appeals

GEM College of International Business is committed to ongoing improvements that will enhance the service that is provided to you, the client.  Should you have any grievance with the way in which GEM College has conducted business with you, we will be pleased to listen to what you have to say.  By doing so, hopefully, we will improve our service which, will in turn, benefit everyone accessing training through us.

In the first instance, any grievance should be discussed with the relevant Administrative person, Tutor or Facilitator.  If they cannot resolve the problem to your satisfaction, it will then be referred to the Campus Manager.  If the Campus Manager was your first point of contact or if the issue is still not resolved to your satisfaction, then the National Manager shall endeavour to resolve the matter.  If the National Manager does not resolve the matter to your satisfaction, the Director-International Business or the Corporate Leader will be pleased to make an appointment and listen to your grievance.  Further detail regarding our grievance and appeals policy is contained in our “Customer Service Charter and Grievance Policy” which is located at

If you do not agree with the result given for an assessment task, you may appeal the assessment decision.  You should first discuss the assessment result with your Tutor or Facilitator.  If you are not satisfied with the outcome of that discussion, you can access the appeal process through the Campus Manager.  More information on Learner’s rights and responsibilities can be found at

GEM College of International Business hereby gives an assurance that no discrimination shall be made against an individual or organisation lodging a grievance.  We view all criticism and suggested improvements as ways that will allow us to improve our service to you.

Important GEM Policies and Procedures

GEM College of International Business is acknowledged as upholding the highest standards of ethical conduct and professional excellence.  We inculcate these same standards in our learners and strive to produce business leaders with recognised integrity.  Thus, our (benchmarked for best practice) policies and processes support this and protect both the College and learners. 

The policies and processes of the College are transparent; we therefore discuss these with our learners during an Orientation Session at the commencement of each course.  You will be required to acknowledge that you have read, understand, accept and are willing to ascribe these policies and processes during the Orientation Session.  The college website (at includes the following as essential pre-reading:

  • FM-28 Privacy and Personal Information Policy and Procedures
  • FM-31 Customer Service Charter and Grievance Policy
  • FM-53 Risk Management Policy
  • FM-54 Sexual Harassment Policy
  • FM-55 Environmental Policy
  • FM-138 Fair Treatment and Equal Opportunity (Equity) Policy and Procedures
  • FM-135 Plagiarism Policy
  • FM-09 Quality Policy Statement
  • FM-49 Payment and Refund Policy (currently under review)
  • FM-134 Student Selection and Admission Policy (currently under review)
  • FM-136 Statement of Tuition Assurance (currently under review)
  • FM-137 Schedule of Tuition Fees (currently under review)

Course Structure

Course structure consists of 10 units, 7 core units plus 3 elective units, of which:

  • At least 2 elective units must be selected from the elective units listed below or any other currently endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core Units

BSBIND302  Work effectively in the international education services industry
  Lead effective workplace relationships
  Work effectively with diverse people
  Facilitate international education compliance
  Manage international education issues and incidents
  Manage international education and training processes
  Use information to enhance international education work role performance

Essential Elective Options

BSBCOM501  Identify and interpret compliance requirements

Customer service
BSBCUS501  Manage quality customer service

Educational administration
  Coordinate provision of pastoral care services to international students
  Manage international student recruitment and selection
  Manage international client accommodation services
  Facilitate international education events and programs
  Manage transnational offshore education programs
  Manage international education financial and administrative processes

Financial management
BSBFIM501  Manage budgets and financial plans

Human resource management
BSBHRM505  Manage remuneration and employee benefits

Information management
BSBINM501  Manage an information or knowledge management system
BSBINN502  Build and sustain an innovative work environment

Learning and development
BSBLED501  Develop a workplace learning environment

BSBMGT502  Manage people performance
BSBMGT516  Facilitate continuous improvement
BSBMGT616  Develop and implement strategic plans
CHCORG14B  Manage a service organisation

BSBMKG513  Promote products and services to international markets
BSBMKG516  Profile international markets

Occupational health and safety
BSBWHS501  Ensure a safe workplace

Project management
BSBPMG522  Undertake project work
BSBPMG609  Direct procurement and contracting for a project program

Relationship management
BSBREL501  Build international client relationships
BSBREL502  Build international business networks

BSBRES401  Analyse and present research information

Training advisory services
TAETAS501B  Undertake organisational training needs analysis

Coordinator, international student support services
7 core units plus 3 elective units

BSBCUS501  Manage quality customer service
TAEEDU401A  Coordinate provision of pastoral care services to international students
TAEEDU506A  Facilitate international education events and programs

Manager, international marketing
7 core units plus 3 elective units

BSBMKG513  Promote products and services to international markets
BSBREL501  Build international client relationships
BSBREL502  Build international business networks

Director of student administration
7 core units plus 3 elective units

TAEEDU503A  Manage international student recruitment and selection
TAEEDU508A  Manage international education financial and administrative processes
BSBMGT516  Facilitate continuous improvement


Possible Job Roles
Job Roles could include:

  • Accommodation coordinator
  • Assistant marketing coordinator
  • AusAID liaison officer
  • Coordinator, manager or officer in government agency or peak body
  • Deputy principal (schools sector)
  • Director of student administration
  • Director of studies
  • ELICOS director
  • Enrolment or admissions officer
  • Head of boarding house
  • International admissions coordinator or officer
  • International liaison officer
  • International programs coordinator
  • International student academic adviser
  • International student coordinator
  • International student orientation program coordinator
  • Manager, international student admissions or administration
  • Manager or coordinator, international student support services
  • Manager or liaison officer, international marketing
  • Student union officer, international student programs

Entry Requirements/Pathways
There are no pre-requisites, however preferred pathways could include:-

Having completed BSB40515 Certificate IV in Business Administration and providing evidence of competency in the core units required for  BSB30515 Certificate III in Business Administration (International Education) or some vocational experience working in a range of business settings in support roles including international education services.

Articulation Pathways from the Qualification
On completion of this course, candidates may undertake TAE70311 Graduate Certificate in International Education Services.

Student selection
Each applicant will be interviewed to ensure suitability of program for the individual and his/her current position and/or career path.

Gaining University Entrance
A Certificate IV or Diploma may gain 6-12 months advanced standing in a university degree.  Some Advanced Diplomas may be eligible for even more credit.  Choosing a GEM College of International Business to University Pathway is a great way to get practical 'job ready' skills and then gain entry to a university at an advanced stage.  A Graduate Certificate from GEM College of International Business, coupled with relevant industry experience, may gain entrance to post graduate qualifications.